A hotelier's story

I managed the strategy and bookings of the Hotel du Collectionneur (France's largest five-star hotel), and chairs the Luxury Revenue Management Club.

I realized one day that although we invested thousands of euros each month in Google ads, very few visitors ended up buying. Indeed, 98% of visitors to a hotel site do not go to the end of their booking. Visitors are like passers-by coming in and out without buying in a shop. If the passer-by is greeted by a counselor who offers help, he is encouraged to stay. We decided to refocus the customer experience on the strength of our business: THE SERVICE

Today we are proud to offer an instant customer experience to travelers from all over the world but also more live business for hoteliers.

EDDY MIMOUN HDB Founder

Activity area

Hotel industry

Activity

French leader offering a chat connected to the booking engine allowing hoteliers to boost their bookings directly.

Office

Station F

Website

https://hdb-solutions.com/
63 Collaborators
2 500 000 Chats
3 Continents

Our values

Human first
Excellence
Innovation

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