To Be
More Agile

MAPPINGConnectivity Mapping and Product Sheet Management

Whether on a one-off mission or all year round, HDB Solutions is the reference player in business process outsourcing for the tourism industry.

Your external staff configure, connect, update your products on a large scale to meet your seasonal needs.

We design tailor-made processes to make it smooth, easy and efficient to maximise your distribution strategy.
AFTER-SALES SERVICEService après vente & gestion de flux entrants

Best value for money on the market, HDB Solutions combines French knowledge and cost effective production.

HDB Solutions animates your multi-channel communication with your tools or implements the latest customer relationship technologies.

Multilingual service available 24 hours a day, 7 days a week.

Agents qualifiés, superviseurs, formateurs & coach qualité inclus.

Full real-time reporting.
CALL FROM
PRE-STAYA 5* pre-stay customer relationship to match your customers.

Gather your travellers' preferences to create a truly memorable stay.

Use this exchange opportunity to generate 20% of additional product upselling.

This premium concierge service builds lasting loyalty among your business and leisure customers.

Agents qualifiés, superviseurs, formateurs & coach qualité inclus.
LEAD GENERATIONHDB Solutions is the pioneer in commercial engineering for the tourism industry.

We test the latest techniques and tools on a daily basis to accelerate business growth.

Database enrichment, automated prospecting coupled with external sales representatives, HDB delivers qualified turnkey opportunities and all your senior sales representatives have to do is convert.

Nos partenaires nous sollicitent également dans le cadre d’action coup poing tels que les lancement de produit, up-selling clients, augmentation de leur offre hôtels & activités.
TECHNICAL SUPPORTLevel 1 technical support

The quality perceived by your customers is reflected in your ability to deal with the difficulties they encounter in using your product.

Avoir une approche réellement customer centric génère une fidélisation client pérenne.
Entourez votre produit d’une équipe d’experts technique pour répondre aux principales demandes d’assistance et focalisez vos experts internes sur les tâches à forte valeur ajoutée.
Proposez un accompagnement multicanal (Livechat, ticketing, email & téléphone) mémorable, utile et instantané à toutes les étapes du cycle de vie de vos clients.
Nous designons des process optimums avec vos outils et de nouvelles approches innovantes pour votre organisation.

Full reporting with real-time customer feedback.
CONFIRMATION DE COMMANDE ET PAIEMENTSHDB Solutions propose une suite complète de solutions pour transformer chaque opportunité en commande à grande échelle.

Relaunching your e-commerce site's web options, animating your failed payment carts, we go to the end of your strategy that your internal teams do not have the time to do.

Agents qualifiés, superviseurs, formateurs & coach qualité inclus.

Complete reporting and feeding of your CRM.

To control your costs

To boost your performance

They Trusted
Us

DISCOVER OUR COLLABORATIONS

Hotel groups, OTAs, Tour Operators, TMCs, open-air hotels, etc. HDB Solutions consultants are all experts in their field in the world of tourism. Our know-how allows us to better understand the specificities of your sector and to precisely identify your expectations.
Call overflow management, abandoned cart recovery, product listing creation, SEO content, lead sourcing… Together, we accelerate your commercial performance.

See All Our Collaborations

Let's Meet