TRANSFORM EVERY CALL
DIRECT SALESIncoming calls: an under-exploited channel
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Our teams embody
your ambitions
Our reservation agents become an extension of your team, guaranteeing a customer experience that reflects the image of your establishment.
A BESPOKE, SCALABLE KNOWLEDGE BASE
✓ Customised content validated by your teams
✓ Real-time access and updates via your customer area
✓ Tone and speech 100 % aligned with your brand
OPERATIONAL MANAGEMENT
✓ Ongoing training for our agents in your offers
✓ Weekly quality monitoring with dedicated coaches
✓ Rapid deployment and integration in 30 days
✓ Customised content validated by your teams
✓ Real-time access and updates via your customer area
✓ Tone and speech 100 % aligned with your brand
OPERATIONAL MANAGEMENT
✓ Ongoing training for our agents in your offers
✓ Weekly quality monitoring with dedicated coaches
✓ Rapid deployment and integration in 30 days
A service
standards
the most demanding
96% quality compliance according to Leading Hotels of the World standards
Consistent quality, for everyone
Professionalising the message means guaranteeing a consistent experience for all passengers, day and night.
Better qualification for better sales
A clear process ensures that the right needs are met at the right time - and that the right upsell levers are activated.
Reinforcing your brand image
A coherent, fluid and structured approach is also a showcase: you can align your customer service with the best standards in the sector.
A direct impact on conversion
A well thought-out pitch means greater clarity for the customer... and more direct sales.
Professionalising the message means guaranteeing a consistent experience for all passengers, day and night.
Better qualification for better sales
A clear process ensures that the right needs are met at the right time - and that the right upsell levers are activated.
Reinforcing your brand image
A coherent, fluid and structured approach is also a showcase: you can align your customer service with the best standards in the sector.
A direct impact on conversion
A well thought-out pitch means greater clarity for the customer... and more direct sales.
Convert your calls
direct sales
OTAs capture 40 % of bookings... It's time to redress the balance with Guest Voice.
42 % conversion rate
Every call to our teams becomes a concrete reservation.
+40 % average basket
Thanks to a structured, personalised and value-oriented approach, our agents can sell your best offers.
24/7 multilingual availability
A fast, tailored, human response to customers all over the world.
Every call to our teams becomes a concrete reservation.
+40 % average basket
Thanks to a structured, personalised and value-oriented approach, our agents can sell your best offers.
24/7 multilingual availability
A fast, tailored, human response to customers all over the world.
Transparency
and follow-up
With Guest Voice, you can monitor the impact of calls on your direct sales and customer experience in real time.
You have full access to sales performance and the quality of telephone interactions.
Key data to steer your strategy:
✓ Number of calls - Total volume of calls handled by our teams
✓ Pick-up rate - Identify peaks in activity and your response capacity
✓ Conversion rate - Measure the effectiveness of each call in terms of bookings
✓ Sales generated via calls - Track revenue attributed to Guest Voice
✓ Customer satisfaction - Evaluate the perceived quality of telephone exchanges
✓ Call recordings - Consult the complete history to optimise your speech
✓ Real-time monitoring to optimise your performance and maximise your ROI
Key data to steer your strategy:
✓ Number of calls - Total volume of calls handled by our teams
✓ Pick-up rate - Identify peaks in activity and your response capacity
✓ Conversion rate - Measure the effectiveness of each call in terms of bookings
✓ Sales generated via calls - Track revenue attributed to Guest Voice
✓ Customer satisfaction - Evaluate the perceived quality of telephone exchanges
✓ Call recordings - Consult the complete history to optimise your speech
✓ Real-time monitoring to optimise your performance and maximise your ROI
"The support provided by the HDB teams is beyond reproach: they are responsive, professional and have a perfect command of our offers and our message. Guest Voice has become an essential direct sales lever for our hotel group."
Vita Di Nato
Group Sales Director Summer Hotels
