TRANSFORM EVERY CALL
DIRECT SALESIncoming calls: an under-exploited channel
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Our team reflects
your ambitions
Our reservation agents become a true extension of your team, delivering a guest experience that mirrors your brand.
A TAILORED AND EVOLVING KNOWLEDGE BASE
✓ Content validated by your team
✓ Real-time updates via your client portal
✓ Messaging and tone fully aligned with your brand identity
OPERATIONAL EXCELLENCE
✓ Ongoing training tailored to your offers
✓ Weekly quality reviews with dedicated coaches
✓ Fast deployment and integration in just 30 days
✓ Content validated by your team
✓ Real-time updates via your client portal
✓ Messaging and tone fully aligned with your brand identity
OPERATIONAL EXCELLENCE
✓ Ongoing training tailored to your offers
✓ Weekly quality reviews with dedicated coaches
✓ Fast deployment and integration in just 30 days
A service
that meets
the highest standards
96% quality compliance with Leading Hotels of the World standards
Consistent quality for all
Professionalising your sales pitch ensures a seamless experience for every traveller, day and night.
Better qualification = better sales
A clear process helps gather the right information at the right time — and activate the right upsell levers.
Strengthen your brand image
A coherent, structured, and fluent sales pitch also acts as a showcase, aligning your service with the industry’s highest standards.
A direct impact on conversion
A well-crafted script means more clarity for the customer… and more direct bookings for you.
Professionalising your sales pitch ensures a seamless experience for every traveller, day and night.
Better qualification = better sales
A clear process helps gather the right information at the right time — and activate the right upsell levers.
Strengthen your brand image
A coherent, structured, and fluent sales pitch also acts as a showcase, aligning your service with the industry’s highest standards.
A direct impact on conversion
A well-crafted script means more clarity for the customer… and more direct bookings for you.
Turn your calls
into direct bookings
OTAs capture 40% of bookings… It’s time to rebalance the equation with Guest Voice.
42% conversion rate
Every overflowed call handled by our team turns into a confirmed reservation.
+40% in average basket value
With a structured, personalised, and value-driven approach, our agents promote your top-tier offers.
24/7 multilingual availability
A fast, human, and tailored response — for customers across the globe.
Every overflowed call handled by our team turns into a confirmed reservation.
+40% in average basket value
With a structured, personalised, and value-driven approach, our agents promote your top-tier offers.
24/7 multilingual availability
A fast, human, and tailored response — for customers across the globe.
Transparency and
performance tracking
With Guest Voice, monitor in real time the impact of calls on your direct sales and customer experience.
You get full access to commercial performance and call quality metrics.
Key insights to drive your strategy:
✓ Call volume – Total number of calls handled by our team
✓ Pick-up rate – Spot peak activity and your response capacity
✓ Conversion rate – Measure how well calls turn into bookings
✓ Revenue generated via calls – Track bookings attributed to Guest Voice
✓ Customer satisfaction – Evaluate the perceived quality of each conversation
✓ Call recordings – Review conversations to refine your sales script
✓ A real-time view to boost your results and maximise ROI
Key insights to drive your strategy:
✓ Call volume – Total number of calls handled by our team
✓ Pick-up rate – Spot peak activity and your response capacity
✓ Conversion rate – Measure how well calls turn into bookings
✓ Revenue generated via calls – Track bookings attributed to Guest Voice
✓ Customer satisfaction – Evaluate the perceived quality of each conversation
✓ Call recordings – Review conversations to refine your sales script
✓ A real-time view to boost your results and maximise ROI
“The support we receive from HDB is flawless: responsiveness, professionalism, and an in-depth understanding of our offers and brand tone. Guest Voice has become an essential lever for driving direct bookings across our hotel group.”
Vita Di Nato
Group Sales Director Summer Hotels
