your issues
our teams
Expert of OUTSOURCINGHDB Solutions combines French know-how and controlled costs to improve the customer relationship of tourism actors.
900
Customer brands
15%
Additional sales
142 000
Hours per year saved
by our customers
40%
Economy of
staff costs
Your issues,
Our teams.
Your issues,
Our teams.
Your projects, our solutions,
your issues, our teams.
With more than 900 brands trusting us, HDB Solutions is the reference in customer relations.
At the heart of our business: service.
Active listening allows us to identify your projects and understand your issues.
Accompanying you towards tailor-made solutions, designed for you.
Our sales and account managers are available 24 hours a day by chat, email and telephone to take over from your teams or to integrate into your processes and enable you to industrialise your customer relations.
NOs
solutions
The reference for improving customer relations in the tourism industry
Optimise appointment setting, call overflow, purchase support and much more, thanks to innovative solutions developed specifically for the tourism industry.
We offer you simple to implement processes and tools to address your company's key challenges.
The goal: to save you time and money by putting our technical tools and teams at your disposal.
Your service
made to measure
Your tools, your processes to accelerate without constraints
From service design to strategy execution, we develop efficient workflows between your internal and external teams.
Gain flexibility and efficiency, control costs and boost sales with a single solution designed for your specific business needs.
Benefit from a dedicated external team, trained in your brand's issues.
Our
collaborations
Your issues
Mission:
Belambra is one of the leading French holiday villages with 60 mountain and sea clubs throughout France.
The distribution of holiday village products is organised by season, with all product sheets and offers being reviewed by each distributor.
This represents more than 6,000 offer configurations for the winter and summer seasons in a very short period of time.
Belambra asked its technology partner D-Edge to recommend a service provider capable of handling these volumes in less than 15 days.
Our solutions
Establishment of a dedicated ad hoc team of 3 technical staff, a dedicated supervisor and a shared trainer.
Service design with a 3-level validation system.
Monitoring of compliance levels and daily updated delivery forecast.
Results :
- 98.7% compliance rate
- 600 hours saved / year
- 60 % cheaper than other providers
Technologies used :
- D-Edge
- Booking.com
- Expedia
- Travelski
- Joker
Your issues
Mission:
CDS Group is the reference booking platform in Europe for business hotels.
In order to guarantee the best quality of service to its partner companies and travel agencies, the platform takes the time to call the hotels and check that everything is in order before the travellers arrive.
As part of a growth strategy, CDS wanted to refocus their internal support service on travellers and entrust the supplier relationship to a service provider specialising in tourism.
- Business process outsourcing
- Multi-channel supplier support
- Dislocation management
- Payment assistance
- Order security
Our solutions
- 8 bilingual booking agents
- Management from 8am to 7pm 7 days a week
- Industrialisation of the email handling process
- Collaborative knowledge sharing
- Booking and after-sales service management
- Collection
- Preparation of arrivals and VIP requests
Results :
- 64 % of staff cost savings
- 14,000 hours saved per year
- 20,000 calls per month in outbound flow
- Drop-out rate 93%
Technologies used :
- Front
- Ringover
- Travel Room by CDS
- American Express
- Airplus
Your issues
Mission:
Sowell is a hotel group composed of luxury hotels, tourist residences and holiday villages throughout France.
With traffic growing steadily each year, the group wanted to implement a chat service on its website without the need to manage it with actual travel consultants.
With telephone sales accounting for a significant portion of revenue, Sowell was looking for a service provider who could be available at all times to convert calls into bookings.
It was essential to have a win-win approach with cost control.
Our solutions
Sowell is a hotel group composed of luxury hotels, tourist residences and holiday villages throughout France.
With traffic growing steadily each year, the group wanted to implement a chat service on its website without the need to manage it with actual travel consultants.
With telephone sales accounting for a significant portion of revenue, Sowell was looking for a service provider who could be available at all times to convert calls into bookings.
It was essential to have a win-win approach with cost control.
Results :
- 1,500,000€ incremental turnover
- 20% processing
- 90% of passenger satisfaction
- Drop-out rate 97%
Technologies used :
- Resalys
- D-Edge
- Office 365
Your issues
Mission:
Esprit de France a hotel grouping of 43 4 and 5 star hotels with a cultural dimension inspired by the place.
The group told us that they want to personalise the experience of travellers, especially before and during their stay.
The aim was to take the time to call each traveller before their arrival to make their stay memorable.
They were looking for a specialist high-end tourism provider to co-design and execute a telephone concierge & upselling service.
Our solutions
Implementation of an outbound call campaign 4 days before travellers' arrival to collect consumer preferences & promote additional services.
Information collection & customisation of stay :
- Arrival time
- Name & age of children
- Food preferences at breakfast
- Viewing preferences, bathroom and bedding
- Reservation for external business lunch/dinner
Upselling :
- Room category
- F&B products
- Museum and cultural events ticketing
Dedicated bilingual team 5 days a week with shared trainer & quality coach
Billing per processed reservation
Daily reporting.
Results :
- 1,500,000€ incremental turnover
- 20% processing
- 90% of passenger satisfaction
- Drop-out rate 97%
Technologies used :
- Resalys
- D-Edge
- Office 365
Your issues
Mission:
The group consists of a 5 star hotel with 458 rooms, a 4 star hotel with 260 rooms and a 3 star hotel with 85 rooms
In an uncertain context initiated by the COVID, create an external scalable reservation team allowing the variability of its fixed costs without compromising quality.
Together we redesigned the business processes from telephone & email sales to back office management.
HDB was to suggest and implement innovative tools for greater productivity and comprehensive performance reporting.
HDB solutions already in use: Chat service (converting visitors into buyers) & call overflow service.
Our solutions
- 8 bilingual booking agents
- Management from 8am to 7pm 7 days a week
- Industrialisation of the email handling process (technology used at the front)
- Collaborative knowledge sharing (technology used Notion)
- Booking and after-sales service management (Aircall technology used)
- Collection (techno used paytweak)
- Preparation of arrivals and VIP requests (PMS used Opera Cloud)
Results :
- 40 % of staff cost savings
- 20,280 hours saved per year
- Conversion rate by telephone
Technologies used :
- Opera Cloud
- Front
- Notion
- Aircall
- Paytweak
Your
dedicated team
A dedicated or shared external team that adapts to seasonal flows
Our
history
Creating memorable moments for all travellers
Founded in 2016, HDB Solutions brings together tourism enthusiasts with a mission to fill the industry's recruitment needs. Cutting-edge tools and optimised business processes enable us to offer unforgettable experiences to travellers.
