The Leading Contact
CENTER FOR TRAVEL
Customer service, sales and support : our expertise and dedicated teams to deliver the best experience to travellers.
900
Customers
15%
Additional sales
97%
Customer satisfaction
40%
Economy of
Costs
They trust us
Your Challenges,
Our Teams.
Your Challenges,
Our Teams.
Why HDB?
Travel expertise: a team that speaks your language
A deep understanding of the tourism sector and its tools, ensuring a service perfectly tailored to your business and your travellers' expectations.
The best of both worlds: French know-how and cost-effective offshore production
Our consultants in France bring over 50 years of experience in strategy and customer relations for the travel industry.
Dedicated support or all in one solutions
✓ Dedicated: We guide you every step of the way—from tool selection to workflow structuring and team management.
✓ All in one: A ready-to-use solution, seamlessly integrated with your tools for quick and autonomous implementation.
Our
Solutions
The go-to partner for enhancing customer relations in the travel industry
Optimize appointment scheduling, call overflow management, support during the purchasing phase, and much more with innovative solutions designed specifically for travel professionals.
We provide easy-to-implement processes and tools to address your company’s key challenges.
Our goal: Help you save money, time, and resources by providing you with cutting-edge technology and expert teams.
Your Custom
Service
Your tools, your processes—accelerate without constraints
From service design to strategy execution, we develop efficient workflows between your internal and external teams.
Gain flexibility and efficiency, control your costs, and boost your sales with a tailor-made solution designed for your business needs.
Benefit from a dedicated external team, fully trained in your brand’s challenges.
Your
Dedicated Team
A dedicated external team that adapts to seasonal flows
ALL IN ONE SOLUTION
A synergy of innovation and expertise for instant results
Benefit from a turnkey solution combining technology and human expertise, perfectly integrated with your tools. Accelerate your growth with rapid implementation and an immediately operational service.
Our case studies
over 900 brands have already placed their trust in us
Chat, call overflow, mapping, pre-stay calls, relaunching abandoned shopping baskets, business process outsourcing or full service outsourcing, HDB Solutions supports all players in the tourism industry with solutions and services tailored to the challenges faced by each.