Your issues
Mission:
Sowell is a hotel group composed of luxury hotels, tourist residences and holiday villages throughout France.
With traffic growing steadily each year, the group wanted to implement a chat service on its website without the need to manage it with actual travel consultants.
With telephone sales accounting for a significant portion of revenue, Sowell was looking for a service provider who could be available at all times to convert calls into bookings.
It was essential to have a win-win approach with cost control.
Our solutions
Sowell is a hotel group composed of luxury hotels, tourist residences and holiday villages throughout France.
With traffic growing steadily each year, the group wanted to implement a chat service on its website without the need to manage it with actual travel consultants.
With telephone sales accounting for a significant portion of revenue, Sowell was looking for a service provider who could be available at all times to convert calls into bookings.
It was essential to have a win-win approach with cost control.
Results :
- 1,500,000€ incremental turnover
- 20% processing
- 90% of passenger satisfaction
- Drop-out rate 97%
Technologies used :
- Resalys
- D-Edge
- Office 365