GENERATE DIRECT SALES
WITH THE CATOur teams embody
your ambitions
Our reservation agents become an extension of your team, guaranteeing a customer experience that reflects the image of your establishment.
A BESPOKE, SCALABLE KNOWLEDGE BASE
✓ Customised content validated by your teams
✓ Real-time access and updates via your customer area
✓ Tone and speech 100 % aligned with your brand
OPERATIONAL MANAGEMENT
✓ Ongoing training for our agents in your offers
✓ Weekly quality monitoring with dedicated coaches
✓ Rapid deployment and integration in 30 days
✓ Customised content validated by your teams
✓ Real-time access and updates via your customer area
✓ Tone and speech 100 % aligned with your brand
OPERATIONAL MANAGEMENT
✓ Ongoing training for our agents in your offers
✓ Weekly quality monitoring with dedicated coaches
✓ Rapid deployment and integration in 30 days
Want to Go
Further ?
Your Tools, Your Processes to Accelerate Without Constraints
From service design to strategy execution, we develop efficient workflows between your internal and external teams.
Gain flexibility and efficiency, control your costs, and boost your sales with a tailor-made solution designed for your business needs.
Benefit from an external dedicated team trained to understand your brand’s challenges.
Transparency
and follow-up
With Guest Inbox, you can monitor the impact of chat on your sales and customer experience in real time. All users have access to performance and interactions with travellers.
Key data to steer your strategy:
✓ Number of chats - Total volume of interactions with your visitors.
✓ Engagement rate - Measure travellers' interest and involvement.
✓ Conversion rate - Identify the direct impact of chat on your bookings.
✓ Sales generated via chat - Track revenue attributed to sales reps.
✓ Traveller satisfaction - Evaluate the quality of exchanges and the customer experience.
✓ Conversation history - View exchanges between HDB sales staff and your visitors in complete transparency.
Real-time monitoring to optimise your performance and maximise your ROI
✓ Number of chats - Total volume of interactions with your visitors.
✓ Engagement rate - Measure travellers' interest and involvement.
✓ Conversion rate - Identify the direct impact of chat on your bookings.
✓ Sales generated via chat - Track revenue attributed to sales reps.
✓ Traveller satisfaction - Evaluate the quality of exchanges and the customer experience.
✓ Conversation history - View exchanges between HDB sales staff and your visitors in complete transparency.
Real-time monitoring to optimise your performance and maximise your ROI
We are working
with your tools
Your Tools, Your Processes to Accelerate Without Constraints
Guest Inbox integrates directly with marketing tools dedicated to the tourism sector to ensure a smooth and efficient experience.
Our sales staff are used to these solutions, and use them on a daily basis to support your customers with expertise and responsiveness.
Our sales staff are used to these solutions, and use them on a daily basis to support your customers with expertise and responsiveness.
Thanks to Guest Inbox, our conversion rate has increased considerably, with their sales team highlighting all our services and new offers.
Vincent MULLER
Chief Executive Officer SOWELL Hotels & Residences Group
