DRIVE DIRECT BOOKINGS WITH LIVE CHAT
WITH THE CATOur team reflects
your ambitions
Our reservation agents become a true extension of your team, delivering a guest experience that mirrors your brand.
A TAILORED AND EVOLVING KNOWLEDGE BASE
✓ Content validated by your team
✓ Real-time updates via your client portal
✓ Messaging and tone fully aligned with your brand identity
OPERATIONAL EXCELLENCE
✓ Ongoing training tailored to your offers
✓ Weekly quality reviews with dedicated coaches
✓ Fast deployment and integration in just 30 days
✓ Content validated by your team
✓ Real-time updates via your client portal
✓ Messaging and tone fully aligned with your brand identity
OPERATIONAL EXCELLENCE
✓ Ongoing training tailored to your offers
✓ Weekly quality reviews with dedicated coaches
✓ Fast deployment and integration in just 30 days
Want to Go
Further ?
YOUR TOOLS, YOUR WORKFLOWS – NO DISRUPTION, ONLY ACCELERATION
From service design to strategy execution, we develop efficient workflows between your internal and external teams.
Gain flexibility and efficiency, control your costs, and boost your sales with a tailor-made solution designed for your business needs.
Benefit from an external dedicated team trained to understand your brand’s challenges.
Transparency and
performance tracking
With Guest Inbox, you can track in real-time the impact of chat on your sales and customer experience. All users get access to key metrics and traveller interactions.
Key insights to drive your strategy:
✓ Number of chats – Total interaction volume with your visitors
✓ Engagement rate – Measure interest and user involvement
✓ Conversion rate – Understand how chat drives bookings
✓ Revenue from chat – Track income generated by our sales agents
✓ Customer satisfaction – Assess quality of service and experience
✓ Chat history – Full visibility into conversations between HDB agents and your customers
Real-time tracking to optimise your performance and maximise your ROI
✓ Number of chats – Total interaction volume with your visitors
✓ Engagement rate – Measure interest and user involvement
✓ Conversion rate – Understand how chat drives bookings
✓ Revenue from chat – Track income generated by our sales agents
✓ Customer satisfaction – Assess quality of service and experience
✓ Chat history – Full visibility into conversations between HDB agents and your customers
Real-time tracking to optimise your performance and maximise your ROI
We work
with your tools
YOUR TOOLS, YOUR WORKFLOWS – NO DISRUPTION, ONLY ACCELERATION
Guest Inbox integrates directly with your sales and booking tools, built for the travel industry, ensuring a seamless experience.
Our agents are experienced with these systems and use them daily to support your clients with speed and precision.
Our agents are experienced with these systems and use them daily to support your clients with speed and precision.
"Thanks to Guest Inbox, our conversion rate has significantly increased, with their sales agents highlighting all our services and new offers."
Vincent MULLER
Chief Executive Officer SOWELL Hotels & Residences Group
