A dedicated team up and running in just a few weeks
At HDB, we provide outsourced teams in Madagascar, trained in your culture, your tools and your processes.
Each programme is tailor-made, with a rigorous recruitment process and structured reporting to ensure high standards. Our service is multilingual and operated to premium quality standards.
The Boutique Contact Centre by HDB
Choosing HDB means choosing a contact centre on a human scale, selective and focused on performance.
✓ You have our full attention: zero industrialisation, 100 % made-to-measure.
✓ Fast, agile implementation aligned with your objectives.
✓ Your budget goes to what really matters: talent, quality, results.
Madagascar, our operational base
A strategic location for a multilingual, stable, and high-quality service:
Our teams speak 7 languages: French, English, German, Italian, Spanish, Mandarin and Arabic. They work in a French-speaking educational environment and a service-oriented culture. We are looking for dynamic people with a background in customer relations.
Operations :
the HDB method
At HDB, we have structured a comprehensive operational approach that combines precision, commitment and transparency.
Transparent communication through defined governance: weekly, monthly, and quarterly checkpoints
Flexible involvement Participation in recruitment (video profile validation), direct access to supervisors once the programme has been launched
Onboarding & continuous training full immersion in your tools, culture, and service expectations
✓ Human connection: daily interactions via Slack, Meet, or Teams — we work as one team
✓ 100% on-site teams managed locally at our offices
Cultural immersion your Project Manager visits your premises to absorb your brand DNA — making us a true extension of your team
A strong, responsible company culture
People-first, performance-driven:
Very low attrition ratethanks to fair and human-centred HR practices
Remuneration above the local averagewith a strong focus on individual and team performance
Active CSR commitment improved work conditions, people-first management, and sustainable local projects
A team proud to support your projects — discover their faces in our organisational chart
Retention rate of 97 % across top and middle management
Belambra
Your Challenges
Mission:
Belambra is one of the leading French holiday villages with 60 mountain and sea clubs throughout France.
The distribution of holiday village products is organised by season, with all product sheets and offers being reviewed by each distributor.
This represents more than 6,000 offer configurations for the winter and summer seasons in a very short period of time.
Belambra asked its technology partner D-Edge to recommend a service provider capable of handling these volumes in less than 15 days.
Our Solutions
Establishment of a dedicated ad hoc team of 3 technical staff, a dedicated supervisor and a shared trainer.
Service design with a 3-level validation system.
Monitoring of compliance levels and daily updated delivery forecast.
Results :
- 98.7% compliance rate
- 600 hours saved / year
- 60 % cheaper than other providers
Technologies used :
- D-Edge
- Booking.com
- Expedia
- Travelski
- Joker
Our Collaborations
Your Challenges
Mission:
CDS Group is the reference booking platform in Europe for business hotels.
In order to guarantee the best quality of service to its partner companies and travel agencies, the platform takes the time to call the hotels and check that everything is in order before the travellers arrive.
As part of a growth strategy, CDS wanted to refocus their internal support service on travellers and entrust the supplier relationship to a service provider specialising in tourism.
- Business process outsourcing
- Multi-channel supplier support
- Dislocation management
- Payment assistance
- Order security
Our Solutions
- 8 bilingual booking agents
- Management from 8am to 7pm 7 days a week
- Industrialisation of the email handling process
- Collaborative knowledge sharing
- Booking and after-sales service management
- Collection
- Preparation of arrivals and VIP requests
Results :
- 64 % of staff cost savings
- 14,000 hours saved per year
- 20,000 calls per month in outbound flow
- Drop-out rate 93%
Technologies used :
- Front
- Ringover
- Travel Room by CDS
- American Express
- Airplus
Your Challenges
Mission:
The group consists of a 5 star hotel with 458 rooms, a 4 star hotel with 260 rooms and a 3 star hotel with 85 rooms
In an uncertain context initiated by the COVID, create an external scalable reservation team allowing the variability of its fixed costs without compromising quality.
Together we redesigned the business processes from telephone & email sales to back office management.
HDB was to suggest and implement innovative tools for greater productivity and comprehensive performance reporting.
HDB solutions already in use: Chat service (converting visitors into buyers) & call overflow service.
Our Solutions
- 8 bilingual booking agents
- Management from 8am to 7pm 7 days a week
- Industrialisation of the email handling process (technology used at the front)
- Collaborative knowledge sharing (technology used Notion)
- Booking and after-sales service management (Aircall technology used)
- Collection (techno used paytweak)
- Preparation of arrivals and VIP requests (PMS used Opera Cloud)
Results :
- 40 % of staff cost savings
- 20,280 hours saved per year
- Conversion rate by telephone
Technologies used :
- Opera Cloud
- Front
- Notion
- Aircall
- Paytweak
Solution
turnkey
A synergy of innovation and expertise for instant results
The
Blog
The blog dedicated to tourism professionals
Our
History
Creating memorable moments for all travellers
Founded in 2016, HDB -olutions brings together tourism enthusiasts with a mission to meet the sector's recruitment needs. Cutting-edge tools and optimized business processes allow us to offer unforgettable experiences to travelers.