Innovate
for you
You are unique, our solutions must be too
HDB Solutions responds to your specific business process needs by providing a tailor-made external team.
In our offices in France, our experts design intelligent process workflows, integrated with your organisation and your tools. Each of our consultants is specialised in a particular business (OTA, TMC, outdoor hotels, etc.) to fit in perfectly with your processes.
The execution is done in Madagascar, for reduced costs without compromising the quality of the service with a unique operational management system.
Innovation is at the heart of our business: we offer you state-of-the-art tools and innovative processes to manage your incoming and outgoing flows in the most efficient way.
Process design
OF AN ORGANISATION TRADITIONAL
The organisation of work must be constantly adapted to changes in society.
The awareness of leaders to remain competitive in the market is regularly hampered by the reluctance to change within organisations.
TO EFFICIENT INDUSTRIALISED PRODUCTION
Using an external service provider specialising in tourism can enable you to implement your strategy in a few months VS 2/3 years in-house.
Our HDB consultants are specialists in service design. We analyse your structure and improve the workflow between internal and external teams coupled with the latest technologies.
Belambra
Your issues
Mission:
Belambra is one of the leading French holiday villages with 60 mountain and sea clubs throughout France.
The distribution of holiday village products is organised by season, with all product sheets and offers being reviewed by each distributor.
This represents more than 6,000 offer configurations for the winter and summer seasons in a very short period of time.
Belambra asked its technology partner D-Edge to recommend a service provider capable of handling these volumes in less than 15 days.
Our solutions
Establishment of a dedicated ad hoc team of 3 technical staff, a dedicated supervisor and a shared trainer.
Service design with a 3-level validation system.
Monitoring of compliance levels and daily updated delivery forecast.
Results :
- 98.7% compliance rate
- 600 hours saved / year
- 60 % cheaper than other providers
Technologies used :
- D-Edge
- Booking.com
- Expedia
- Travelski
- Joker
Your issues
Mission:
CDS Group is the reference booking platform in Europe for business hotels.
In order to guarantee the best quality of service to its partner companies and travel agencies, the platform takes the time to call the hotels and check that everything is in order before the travellers arrive.
As part of a growth strategy, CDS wanted to refocus their internal support service on travellers and entrust the supplier relationship to a service provider specialising in tourism.
- Business process outsourcing
- Multi-channel supplier support
- Dislocation management
- Payment assistance
- Order security
Our solutions
- 8 bilingual booking agents
- Management from 8am to 7pm 7 days a week
- Industrialisation of the email handling process
- Collaborative knowledge sharing
- Booking and after-sales service management
- Collection
- Preparation of arrivals and VIP requests
Results :
- 64 % of staff cost savings
- 14,000 hours saved per year
- 20,000 calls per month in outbound flow
- Drop-out rate 93%
Technologies used :
- Front
- Ringover
- Travel Room by CDS
- American Express
- Airplus
Your issues
Mission:
The group consists of a 5 star hotel with 458 rooms, a 4 star hotel with 260 rooms and a 3 star hotel with 85 rooms
In an uncertain context initiated by the COVID, create an external scalable reservation team allowing the variability of its fixed costs without compromising quality.
Together we redesigned the business processes from telephone & email sales to back office management.
HDB was to suggest and implement innovative tools for greater productivity and comprehensive performance reporting.
HDB solutions already in use: Chat service (converting visitors into buyers) & call overflow service.
Our solutions
- 8 bilingual booking agents
- Management from 8am to 7pm 7 days a week
- Industrialisation of the email handling process (technology used at the front)
- Collaborative knowledge sharing (technology used Notion)
- Booking and after-sales service management (Aircall technology used)
- Collection (techno used paytweak)
- Preparation of arrivals and VIP requests (PMS used Opera Cloud)
Results :
- 40 % of staff cost savings
- 20,280 hours saved per year
- Conversion rate by telephone
Technologies used :
- Opera Cloud
- Front
- Notion
- Aircall
- Paytweak
FRENCH KNOW-HOW COMBINED WITH CONTROLLED COSTS
HDB Solutions offers innovative services: 24/7 chat, dedicated customer service, re-launching of abandoned baskets, updating of product sheets... Take advantage of a shared or dedicated team at the most competitive conditions on the market.
We are the leading player in the tourism sector for the recruitment of external staff.
Your
dedicated team
A dedicated or shared external team that adapts to seasonal flows
The
Blog
The blog dedicated to tourism professionals
Our
History
Creating memorable moments for all travellers
Founded in 2016, HDB Solutions brings together tourism enthusiasts with a mission to fill the industry's recruitment needs. Cutting-edge tools and optimised business processes enable us to offer unforgettable experiences to travellers.