To be
more agile

MAPPING
Connectivity Mapping and Product Sheet Management

Whether on a one-off mission or all year round, HDB Solutions is the reference player in business process outsourcing for the tourism industry.

Your external staff configure, connect, update your products on a large scale to meet your seasonal needs.

We design tailor-made processes to make it smooth, easy and efficient to maximise your distribution strategy.
AFTER-SALES SERVICE
After sales service & inbound management

Best value for money on the market, HDB Solutions combines French knowledge and cost effective production.

HDB Solutions animates your multi-channel communication with your tools or implements the latest customer relationship technologies.

Multilingual service available 24 hours a day, 7 days a week.

Qualified agents, supervisors, trainers & quality coach included.

Full real-time reporting.
CALL FROM
PRE-STAY
A 5* pre-stay customer relationship to match your customers.

Gather your travellers' preferences to create a truly memorable stay.

Use this exchange opportunity to generate 20% of additional product upselling.

This premium concierge service builds lasting loyalty among your business and leisure customers.

Qualified agents, supervisors, trainers & quality coach included.
LEAD GENERATION
HDB Solutions is the pioneer in commercial engineering for the tourism industry.

We test the latest techniques and tools on a daily basis to accelerate business growth.

Database enrichment, automated prospecting coupled with external sales representatives, HDB delivers qualified turnkey opportunities and all your senior sales representatives have to do is convert.

Our partners also ask us for support in the context of special actions such as product launches, customer up-selling, and increasing their hotel & activity offer.
TECHNICAL SUPPORT
Level 1 technical support

The quality perceived by your customers is reflected in your ability to deal with the difficulties they encounter in using your product.

A truly customer-centric approach generates long-term customer loyalty. Surround your product with a team of technical experts to answer key support queries and focus your in-house experts on high value-added tasks. Offer memorable, useful and instantaneous multi-channel support (Livechat, ticketing, email & phone) at all stages of your customers' life cycle. We design optimal processes with your tools and innovative new approaches for your organisation.

Full reporting with real-time customer feedback.
ORDER CONFIRMATION AND PAYMENTS
HDB Solutions offers a complete suite of solutions to turn every opportunity into a large-scale order.

Relaunching your e-commerce site's web options, animating your failed payment carts, we go to the end of your strategy that your internal teams do not have the time to do.

Qualified agents, supervisors, trainers & quality coach included.

Complete reporting and feeding of your CRM.
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To control your costs
To boost your performance
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Photo - To be more agile HOTELS AND PREFERENCE

They have
trusts

DISCOVER OUR COLLABORATIONS

Hotel groups, OTAs, Tour Operators, TMCs, open-air hotels, etc. HDB Solutions consultants are all experts in their field in the world of tourism. Our know-how allows us to better understand the specificities of your sector and to precisely identify your expectations.
Call overflow management, abandoned cart recovery, product sheet and SEO content writing, lead sourcing... Together, we can accelerate your sales performance.

See all our collaborations
Let's meet
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You want to
go further?

Hdb addresses all the actors of tourism

From service design to strategy execution, we develop efficient workflows between your internal and external teams.

Gain flexibility and efficiency, control costs and boost sales with a single solution designed for your specific business needs.

Benefit from a dedicated external team, trained in your brand's issues.

Your tailor-made service