A dedicated travel team to make the difference
97 % programmes outsourced with HDB are still active.
Founded by travel experts, for travel industry players
Agnostics & tech-savvy : we recommend the best tools for your structure
Premium shop : services co-constructed with our customers, tailor-made and on a human scale
Unrivalled performance : a recognised level of quality in the tourism sector
The Boutique Contact Centre by HDB
Choosing HDB means opting for a human-scale, premium, and performance-driven contact centre:
✓ Agile and committed approach: we work closely with you, advise you, and evolve your processes together
✓ Immediate impact: leverage our expertise to avoid missteps and accelerate results
Want to Go
Further ?
YOUR TOOLS, YOUR WORKFLOWS – NO DISRUPTION, ONLY ACCELERATION
From service design to strategy execution, we develop efficient workflows between your internal and external teams.
Gain flexibility and efficiency, control your costs, and boost your sales with a tailor-made solution designed for your business needs.
Benefit from an external dedicated team trained to understand your brand’s challenges.
HDB vs
Traditional Outsourcing
Two models, two customer experiences
✓ More human, more agile, more involved
✓ Flexible services tailored to your organisation and needs
✓ Concrete, measurable results — and long-term relationships
Daily
Support
& Transparency
Outsourcing doesn’t mean losing control:
✓ Clear and structured governance regular reviews (weekly, monthly, quarterly) keep you informed on performance and actions taken
✓ Transparent field operations real-time access to supervisors and live operations to adjust priorities and see direct results
✓ Teams immersed in your brand: they represent your standards, understand your challenges, and embody your brand identity
Madagascar,
Our Operational Hub
A strategic location for a multilingual, stable, and high-quality service:
✓ Francophone education system: Madagascar follows a French-style academic framework
✓ Service-oriented culture: strong aptitude for customer service professions
✓ Political stability: an ideal environment for sustainable, long-term operations
Safety & security
infrastructure
A robust, secure technical environment built to the highest standards:
Our offices are equipped to ensure business continuity, data privacy, and operational safety.
High-speed connection with multiple providers, backed by redundant 5G and Starlink satellite connectivity
Stable power supply general UPS (4h+), individual workstation UPS, and 24/7-monitored generator
24-hour physical security to eliminate breach risk
Zero local data storageguaranteeing zero risk of leakage.
✓ Full GDPR compliance,with 24/7 on-site IT support and a comprehensive Business Continuity Plan
Operations :
the HDB method
At HDB, we’ve developed a structured operational approach combining precision, involvement, and transparency:
Transparent communication through defined governance: weekly, monthly, and quarterly checkpoints
Flexible involvement from recruitment (video profile validation) to direct access to supervisors once live
Onboarding & continuous training full immersion in your tools, culture, and service expectations
✓ Human connection: daily interactions via Slack, Meet, or Teams — we work as one team
✓ 100% on-site teams managed locally at our offices
Cultural immersion your Project Manager visits your premises to absorb your brand DNA — making us a true extension of your team
A strong, responsible company culture
People-first, performance-driven:
Very low attrition ratethanks to fair and human-centred HR practices
Remuneration above the local averagewith a strong focus on individual and team performance
Active CSR commitment improved work conditions, people-first management, and sustainable local projects
A team proud to support your projects — discover their faces in our organisational chart
Retention rate of 95 % on our top & middle management.
They trust us
