A dedicated travel team to make the difference
97 % programmes outsourced with HDB are still active.
Founded by travel experts, for travel industry players
Agnostics & tech-savvy : we recommend the best tools for your structure
Premium shop : services co-constructed with our customers, tailor-made and on a human scale
Unrivalled performance : a recognised level of quality in the tourism sector
The Contact Centre Boutique by HDB
Choosing HDB means choosing a contact centre on a human scale, PREMIUM and focused on performance:
✓ Agile and committed support : we keep a close eye on you, advise you and work with you to develop your processes
✓ Immediate impact: benefit from our expertise to avoid mistakes and save time
Want to Go
Further ?
Your Tools, Your Processes to Accelerate Without Constraints
From service design to strategy execution, we develop efficient workflows between your internal and external teams.
Gain flexibility and efficiency, control your costs, and boost your sales with a tailor-made solution designed for your business needs.
Benefit from an external dedicated team trained to understand your brand’s challenges.
HDB vs
Classic outsourcing
Two visions, two customer experiences
✓ More human, more agile, more committed.
✓ Flexible solutions and services tailored to your structure and needs.
✓ Concrete, measurable results and relationships that last.
Support
& transparency
on a daily basis
Outsourcing does not mean losing control.
✓ Clear and structured governance regular updates (weekly, monthly, quarterly) to enable you to monitor performance indicators and actions taken.
✓ Transparent field monitoring You have access to supervisors and operations in real time. You can adjust priorities and observe results directly.
✓ Teams immersed in your culture They carry your brand image, understand your challenges, and represent your standards to the highest standards.
Madagascar,
our operational roots
A strategic hub for a stable, high-quality, multilingual service:
✓ French-language education : Madagascar's education system is based on the French model.
✓ Service-oriented culture: Madagascan talent has a strong appetite for customer relations.
✓ Political stability: an environment conducive to the long-term development of operations.
Safety & security
infrastructure
A reliable, secure technical environment that complies with the highest standards.
Our offices are equipped with to guarantee service continuity, data confidentiality and infrastructure security.
High-speed connection via several operators, with redundant 5G connections and a Starlink satellite solution.
Stabilised power supply : general UPS (> 4h), individual UPS at each substation, 24/7 monitored generator.
24-hour physical security premises.
No customer data is stored locallyguaranteeing zero risk of leakage.
RGPD compliance assuredWith 24/7 on-site IT support and a robust business continuity plan.
Operations :
the HDB method
At HDB, we have structured a comprehensive operational approach that combines precision, commitment and transparency.
Transparent communication via a jointly-defined governance structure: weekly, monthly and quarterly updates.
Flexible involvement From participation in recruitment (validation of video profiles) to direct access to supervisors once the programme has been launched.
Onboarding & continuous training Total immersion in your culture and processes.
Close to people daily exchanges via Slack, Meet or Teams for real teamwork.
Team 100 % face-to-face in our offices, managed on site on a daily basis.
Cultural immersion Your Project Manager visits your premises to immerse himself in your DNA - we become an extension of your teams.
A strong, responsible corporate culture
The well-being of our teams is at the heart of our performance.
Very low attrition ratethrough a fair and humane HR policy.
Remuneration above the local averageThe aim is to improve individual and collective performance.
Active CSR commitment These include continuous improvement in working conditions, human support and sustainable local projects.
A team proud to support your projects - Find out more about them in our transparent organisation chart.
Retention rate of 97 % on our top & middle management.
They trust us
