Your team
dedicated
For optimised efficiency, French know-how is combined with controlled production costs
Our expert consultants based in France have over 50 years of experience in strategy and tourism.
They are there to help you specify your needs, design efficient workflows and the right tools.
Our headhunting department sources, filters and poaches the TOP 5% talents in Madagascar who will implement your needs. We have designed a unique operational framework to ensure that we do not compromise on quality.
HDB Solutions combines the best of both worlds: French-based tourism expertise & quality production at controlled costs.
Our job is to design and implement tailor-made solutions to optimise your business processes
The success of your business depends on the availability, professionalism and performance of your customer service.
These values are important to us and all our employees work towards this common goal.
This is why HDB Solutions places compassion and caring at the heart of every interaction. Agility, innovation and the search for excellence are the driving forces behind our success.
HDB ACADEMY
To guarantee the quality of our services, all our employees follow the HDB Academy training programme
Candidates join this programme in which they are trained in the latest customer relations tools but also in your standards, to better convey your values.
Assessments take place throughout the training course and a final examination is held. Only those candidates who achieve a score of 90% or higher are admitted to the production team.
We evaluate the ability to be, to be compassionate, to be quick, to deal with objections, to learn, to convince, to respond to needs and not to questions.
Your external collaborators are the best talent on the market and we have verified this.
Training courses
From induction training to individual coaching, your external teams have never learned so much
HDB Solutions provides continuous training for our agents to ensure that knowledge and processes are always in motion.
Our quality coaches model assessments specifically for your assignment to measure compliance with your quality standards.
The supervisors and trainers carry out individual coaching roadmaps and training sessions every week based on the scores obtained.
In total, this represents almost 100 hours of continuous training per year and per employee to challenge performance on a daily basis.
Stable teams!
Our Mindset
All of our employees have at least some experience in tourism before joining the HDB Academy.
Our teams benefit from :
- Salaries 20% above market
- 1 mobility committee to facilitate changes
- 80% of promotions are internal
- 1 afterwork per month
- 1 memorable team building per year
- 1 welfare committee which meets once a month
- Ultra-modern premises decorated by a hotel interior designer
- A private transport service