Innovate
for You
You are unique, so our solutions must be too
HDB-Solutions meets your specific business process needs by providing a customized external team.
In our offices in France, our experts design intelligent process workflows, integrated into your organization and tools. Each of our consultants specializes in a specific business sector (OTA, TMC, outdoor hospitality, etc.) to seamlessly integrate into your processes.
Execution takes place in Madagascar, offering reduced costs without compromising service quality, thanks to a unique operational management system.
At the heart of our work is innovation: we offer cutting-edge tools and innovative processes to manage your incoming and outgoing flows most efficiently.
Process Design
From a Traditional Organization
Work organization must continuously adapt to societal changes.
Leaders' awareness to stay competitive in the market is often hindered by resistance to change within organizations.
To a High-Performance Industrialized Production
Hiring an external service provider specialized in tourism can implement your strategy in a few months versus 2-3 years internally.
Our HDB consultants are service design specialists. We analyze your structure and improve the workflow between internal and external teams, coupled with the latest technologies.
Belambra
Your Challenges
Mission:
Belambra is one of the leading French holiday villages with 60 mountain and sea clubs throughout France.
The distribution of holiday village products is organised by season, with all product sheets and offers being reviewed by each distributor.
This represents more than 6,000 offer configurations for the winter and summer seasons in a very short period of time.
Belambra asked its technology partner D-Edge to recommend a service provider capable of handling these volumes in less than 15 days.
Our Solutions
Establishment of a dedicated ad hoc team of 3 technical staff, a dedicated supervisor and a shared trainer.
Service design with a 3-level validation system.
Monitoring of compliance levels and daily updated delivery forecast.
Results :
- 98.7% compliance rate
- 600 hours saved / year
- 60 % cheaper than other providers
Technologies used :
- D-Edge
- Booking.com
- Expedia
- Travelski
- Joker
Your Challenges
Mission:
CDS Group is the reference booking platform in Europe for business hotels.
In order to guarantee the best quality of service to its partner companies and travel agencies, the platform takes the time to call the hotels and check that everything is in order before the travellers arrive.
As part of a growth strategy, CDS wanted to refocus their internal support service on travellers and entrust the supplier relationship to a service provider specialising in tourism.
- Business process outsourcing
- Multi-channel supplier support
- Dislocation management
- Payment assistance
- Order security
Our Solutions
- 8 bilingual booking agents
- Management from 8am to 7pm 7 days a week
- Industrialisation of the email handling process
- Collaborative knowledge sharing
- Booking and after-sales service management
- Collection
- Preparation of arrivals and VIP requests
Results :
- 64 % of staff cost savings
- 14,000 hours saved per year
- 20,000 calls per month in outbound flow
- Drop-out rate 93%
Technologies used :
- Front
- Ringover
- Travel Room by CDS
- American Express
- Airplus
Your Challenges
Mission:
The group consists of a 5 star hotel with 458 rooms, a 4 star hotel with 260 rooms and a 3 star hotel with 85 rooms
In an uncertain context initiated by the COVID, create an external scalable reservation team allowing the variability of its fixed costs without compromising quality.
Together we redesigned the business processes from telephone & email sales to back office management.
HDB was to suggest and implement innovative tools for greater productivity and comprehensive performance reporting.
HDB solutions already in use: Chat service (converting visitors into buyers) & call overflow service.
Our Solutions
- 8 bilingual booking agents
- Management from 8am to 7pm 7 days a week
- Industrialisation of the email handling process (technology used at the front)
- Collaborative knowledge sharing (technology used Notion)
- Booking and after-sales service management (Aircall technology used)
- Collection (techno used paytweak)
- Preparation of arrivals and VIP requests (PMS used Opera Cloud)
Results :
- 40 % of staff cost savings
- 20,280 hours saved per year
- Conversion rate by telephone
Technologies used :
- Opera Cloud
- Front
- Notion
- Aircall
- Paytweak
The French Expertise Combined with Controlled Costs
HDB Solutions offers innovative services: 24/7 chat, dedicated customer service, abandoned cart recovery, product listing updates… Enjoy a shared or dedicated team under the most competitive market conditions.
We are the reference player in the tourism sector for recruiting external collaborators.
Your
Dedicated Team
An external or shared team that adapts to seasonal flows.
The
Blog
The blog dedicated to tourism professionals
Our
History
Creating memorable moments for all travellers
Founded in 2016, HDB -olutions brings together tourism enthusiasts with a mission to meet the sector's recruitment needs. Cutting-edge tools and optimized business processes allow us to offer unforgettable experiences to travelers.