To Control
Your Costs

AFTER-SALES SERVICE
After sales service & inbound management

Best value for money on the market, HDB Solutions combines French knowledge and cost effective production.

HDB Solutions animates your multi-channel communication with your tools or implements the latest customer relationship technologies. Multilingual service available 24 hours a day, 7 days a week Qualified agents, supervisors, trainers & quality coach included.

Full real-time reporting.
MAPPING
Connectivity Mapping and Product Sheet Management

Whether on a one-off mission or all year round, HDB Solutions is the reference player in business process outsourcing for the tourism industry.

Your external staff configure, connect, update your products on a large scale to meet your seasonal needs.

We design tailor-made processes to make it smooth, easy and efficient to maximise your distribution strategy.
TECHNICAL SUPPORT
Level 1 technical support

The quality perceived by your customers is reflected in your ability to deal with the difficulties they encounter in using your product.

A truly customer-centric approach generates long-term customer loyalty. Surround your product with a team of technical experts to answer key support queries and focus your in-house experts on high value-added tasks. Offer memorable, useful and instantaneous multi-channel support (Livechat, ticketing, email & phone) at all stages of your customers' life cycle. We design optimal processes with your tools and innovative new approaches for your organisation.

Full reporting with real-time customer feedback.
PRODUCT LAUNCH
HDB Solutions offers a suite of solutions to bring your new product/service to market.

Whether it's a one-off assignment or a year-round project, HDB Solutions can help you from the definition of your persona to the execution of your acquisition strategy.

Mobilise human and technical efforts 3x faster than in-house with qualified sales staff equipped with the latest innovative prospecting tools.

HDB Solutions offers one of the best quality/price ratios on the market to stimulate its client portfolio and to win new partners.
OUTSOURCING
Complete outsourcing of a sales department

HDB Solutions partners save an average of €21,600 per resource per year.

From optimising your cost structure to creating a central booking office, we provide turnkey services for the tourism industry, combining state-of-the-art technology with carefully selected sales staff.

We evaluate each of your external employees once a week on your quality standards with a personalised coaching plan.

A tailor-made service with a complete framework consisting of a business consultant, supervisor, trainer and quality coach.
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To boost your performance
To be more agile
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They Trusted
Us

Discover Our Collaborations

Hotel groups, OTAs, tour operators, TMCs, outdoor hospitality… HDB Solutions consultants are experts in their tourism domains. Our expertise allows us to understand the specifics of your sector and precisely identify your needs.
Call overflow management, abandoned cart recovery, product listing creation, SEO content, lead sourcing… Together, we accelerate your commercial performance.

See All Our Collaborations
Let's Meet
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Want to Go
Further ?

Your Tools, Your Processes to Accelerate Without Constraints

From service design to strategy execution, we develop efficient workflows between your internal and external teams.

Gain flexibility and efficiency, control your costs, and boost your sales with a unique solution tailored to your specific business needs.

Benefit from an external dedicated team trained to understand your brand’s challenges.

Your Custom Service