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Short-term rental
In an ultra-competitive market, every trade counts.
At HDB, we help property managers provide a smooth, responsive, and professional experience for their travelers.
We take care of your exchanges before, during and after the stay: booking management, arrival instructions, tenant assistance, response to reviews, on all channels, in all languages.
HDB Solutions is the team behind the scenes of travel professionals. Alongside brands that create unforgettable experiences, we ensure every interaction, every message, every request.
Together, let's transform waiting into welcome, service into memory, relationships into loyalty.
Nos services pour les
Short-term rental
Relation client
Last-minute cancellation, change of stay, addition of travelers, specific request on site or question before arrival: in short-term rentals, every interaction counts and requires a quick and reliable response.
HDB takes care of customer assistance before and throughout the stay, directly in your tools and according to your internal rules. Our agents master the constraints of platforms such as Airbnb, Booking or channel managers, to process each request without friction.
A human, multilingual service available on all channels, we operate as a white label to offer your travelers a fluid, reassuring experience that is perfectly in line with your image.
Our Services for your Customer Relationship:
Conversion
Every request for information, every message on an announcement, or every incoming call can become a reservation. It is still necessary to respond quickly, with the right information and at the right time.
HDB provides you with an outsourced sales force, trained in your homes, tools and positioning. Our agents process incoming requests in real time, reassure undecided travelers and offer additional options or services adapted to each stay.
You transform more requests into bookings, while increasing the average basket, without mobilizing your teams on these commercial exchanges.
Nos Services pour votre Conversion :
Performance
Between the rapid rotation of stays, last-minute requests and quality requirements, short-term rental players must maintain complete control of their customer relationships.
HDB provides you with clear dashboards to monitor your activity in real time, takes care of complex situations with your travelers, guarantees GDPR compliance, and simplifies the coordination between your tools and our teams.
Nos Services pour votre Support :
Expertise
Expertise designed for your homes
Each property has its particularities: connected lock, autonomous check-in, equipment, internal regulations, type of customer...
At HDB, our advisors are trained in your reception scenarios, the specific expectations of short-term travelers (families, foreign tourists, digital nomads), and in relational management specific to this sector.
They respond with precision, empathy and efficiency, regardless of the status or complexity of the property.
Technologies
Integration with your tools and platforms
We intervene directly in your daily tools (PMS such as Smily, BookingSync, Smoobu...; OTA extranets; channel managers; CRM), without interruption in your organization.
Booking, cancellation, schedule or announcement updates, pre-stay or post-checkout communication: everything is managed according to your rules and workflows.
Your data is respected, your customers supported, and your image valued.
Availability
Customer service in your colors, 7 days a week
Our teams handle your incoming calls, OTA messages, e-mails, e-mails or white label chats, 7 days a week, with a perfect understanding of the challenges in the field.
Access problems, early check-in requests, equipment malfunctions, neighborhood noise: we defuse tensions, reassure travelers and avoid unnecessary trips.
Each interaction is monitored and traced in your tools, to leave you in control of what's next.
Accompaniment
Practical management assistance
HDB becomes your operational partner to absorb season peaks, compensate for a lack of staff, or secure your processes during sensitive periods (high season, weekends, last minute).
We provide you with useful field insights (recurring reasons, customer feedback, quality alerts) and help you maintain an excellent level of service, without burdening your teams.
E-reputation
Reviews and reputation under control
In LCD, every public review can impact your future bookings.
HDB handles review moderation, response writing, and rating monitoring across major platforms (Airbnb, Booking, Google, etc.).
We know how to defuse unfair criticism, highlight your strengths, and maintain an excellent overall score, essential for remaining visible and competitive in OTA search results.
Workflow
We work with your tools.
Guest Inbox integrates seamlessly with marketing tools dedicated to the tourism sector to guarantee a smooth and efficient experience.
Our sales team, experienced with these solutions, uses them daily to support your clients with expertise and responsiveness.
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FAQ
Questions we are often asked
Can a contact center really manage my travelers as if they were my team?
How does HDB manage field emergencies (loss of keys, breakdowns, neighborhoods)?
Is it profitable to outsource the passenger relationship in vacation rentals?
What agent profiles and what languages can we easily recruit in Madagascar?
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