Digital Experience & Interactions

Chat, email, phone, WhatsApp, messenger, messenger, messenger, messenger, messenger, messenger, web form, or social media: your travelers expect a smooth, fast and consistent response, regardless of the channel. 

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HDB organizes for you a centralized, multilingual and qualitative management of all these interactions, with human supervision and integration with your business tools. We transform each contact into an opportunity for satisfaction, conversion or loyalty.

HDB Solutions is the team behind the scenes of travel professionals. Alongside brands that create unforgettable experiences, we ensure every interaction, every message, every request.
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Together, let's transform waiting into welcome, service into memory, relationships into loyalty.

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HDB Guarantees

All the benefits of a privileged partner.

100% human responses, without excessive automation

Consistent presence across all channels: voice, chat, email, WhatsApp

Personalization of exchanges according to the customer profile

Connection to CRM tools and loyalty

Key steps

Journey of a Traveller

A Traveller Contacts You

Via chat on your site, WhatsApp message, Instagram DM, call or email.

The HDB teams receive and identify the context

We analyze the request, retrieve the information associated with the reservation or the channel.

Immediate and personalized response

An agent responds in less than 34 seconds or takes over from a bot.

The customer is oriented, reassured or converted

Proposal, confirmation, modification or simple information as required.

The data is synchronized

Each interaction is traced in your tools, for a unified customer vision.

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Témoignages

Ils en parlent mieux que nous.

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Management

Uninterrupted Care

Our agents operate on all of your digital channels, according to your schedules, target languages and priorities. 

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Whether it's pre-sales requests, post-stay requests or assistance during the trip, we ensure a smooth and duplication-free experience.

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Your challenges, our teams

Human Relay at the Right Time

Whether you have a chatbot, an automated FAQ or an AI solution, HDB takes over as soon as the need becomes complex, emotional or commercial. 

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Our agents ensure a smooth continuity in the exchange, without a break in tone or loss of information. 

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And if you opt for a 100% human chat, we manage the entire channel with empathy, precision and knowledge of your offers.

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Operational

Alignment with your brand message

Tone, vocabulary, positioning: each channel respects your image, your charter and your commercial priorities. 

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Our speech is calibrated for your B2C or B2B targets, whether for hotels, airlines, cruises or OTAs.

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KPIs

Continuous improvement & data management

Response rate, average processing time, customer satisfaction, nature of requests: all indicators are monitored and made available to you.

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We are constantly adjusting our system to improve your quality of service, your conversion rates and your commercial performance.

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Workflow

We work with your tools.

Guest Inbox integrates seamlessly with marketing tools dedicated to the tourism sector to guarantee a smooth and efficient experience.

Our sales team, experienced with these solutions, uses them daily to support your clients with expertise and responsiveness.