Our most beautiful stories written with you

In a highly seasonal hotel sector, the management of incoming calls is a key issue in terms of commercial performance. Each unanswered call represents a lost direct sales opportunity. Sowell Hôtels & Résidences, which operates nearly 40 establishments in France, has chosen to structure and professionalize the management of its calls in order to improve commercial responsiveness, guarantee a homogeneous experience across its network and maximize its direct sales. Discover how the Guest Voice solution made it possible to absorb overflows and sustainably optimize the group's performance.

Belambra is a leading player in the holiday village in France, with 60 clubs located by the sea and in the mountains. The group operates in a highly seasonal environment, where commercial performance also depends on the reliability and speed of making offers available to distributors. Each season, updating product sheets and pricing configurations is a critical challenge to ensure visibility, compliance and distribution performance.