Booking management

The quality of your customer experience starts as soon as a reservation is made, and does not tolerate any vagueness or friction. 

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HDB manage reservations for you on all your channels: creation, modification, cancellation, and confirmation. Trained in your tools and processes, our agents take over with precision, in a framework that is 100% aligned with your business rules.

HDB Solutions is the team behind the scenes of travel professionals. Alongside brands that create unforgettable experiences, we ensure every interaction, every message, every request.
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Together, let's transform waiting into welcome, service into memory, relationships into loyalty.

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HDB Guarantees

All the benefits of a privileged partner.

Support available 24/7 for all requests

Fluid and controlled reservation processes

Immediate Reactivity So As Not To Miss Any Opportunity

Direct connection to your booking platforms

Key steps

The Key Steps

The Traveller Discovers Your Offer

Through your site, an OTA, an agent, or a direct channel.

He wants to reserve/modify a file

Need human contact to validate a choice, ask a question, or correct a date.

An HDB Agent Takes Care of the Request

On your channels, according to your schedules, in your tone. It creates, changes, or cancels according to your rules.

The customer receives a clear confirmation

Email, text, or messaging. The file is clean, compliant, ready to be processed.

Your Internal Team Is Offloaded

No overload on your front office or call center. More focus on value-added cases.

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Bookings

Creation, modification, cancellation: a complete scope

Our teams cover the entire booking cycle, from creation to cancellation, including the most complex changes. 

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We deal with simple cases (overnight stay, dry flight, individual cabin) as well as multi-provider combinations (flight + hotel, cruise + excursions, dynamic packages...). 

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Each intervention is documented, traced, and in accordance with your internal procedures.

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Your challenges, Our teams

Across All Your Channels, In Your Tone

Whether the request comes from an incoming call, a chat on your site, a WhatsApp message or an OTA form, we ensure an immediate and contextualized response. 

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Our intervention is aligned with your SLAs, your activity peaks and your quality standards. 

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We handle requests from OTAs, B2B, agencies or direct customers accurately.

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Technology

Direct connection to your technical environment

We operate directly in your platforms: GDS (Amadeus, Sabre), PMS (Opera, Mews, Fidelio), CRM (Salesforce, Hubspot), OTA extranets, partner portals. 

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No need for transfer or double entry: our intervention is native to your ecosystem, with history and immediate update of the file.

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Customer experience

A Frictionless Experience, at the Service of Conversion

A well-taken care of customer books more easily, with fewer blocking questions. 

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Our responsiveness increases live conversion, reduces abandonments, and streamlines the buying experience. 

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Your team gains peace of mind, your reservation tunnel becomes more efficient.

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Workflow

We work with your tools.

Guest Inbox integrates seamlessly with marketing tools dedicated to the tourism sector to guarantee a smooth and efficient experience.

Our sales team, experienced with these solutions, uses them daily to support your clients with expertise and responsiveness.