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Concierge services during your stay
Today, travelers want to take ownership of their stay before they even arrive.
HDB takes care of remote reception, proactive arrival/departure management and assistance throughout the stay. Our agents support your customers at each stage, via the channels they prefer, taking into account the specificities of your establishment, your processes and your positioning.
HDB Solutions is the team behind the scenes of travel professionals. Alongside brands that create unforgettable experiences, we ensure every interaction, every message, every request.
Together, let's transform waiting into welcome, service into memory, relationships into loyalty.
HDB Guarantees
All the benefits of a privileged partner.
100% digital, frictionless check-in
Responsive and personalized concierge service
Monitoring of the customer relationship before, during and after the stay
Direct integration with your reception and service tools
Key steps
Journey of a Traveller
Confirmed reservation
The customer receives an HDB communication to initiate their pre-check-in or ask their first questions.
Retrieving Practical Information
Flight numbers, arrival time, specific requests, animals, large luggage, PMR access...
Remote reception
Our agents guide, send access, remind the conditions or respond to unforeseen events.
Assistance during the stay
Restaurant request, technical problem, question about a service, change of hours...
Check-out & post-stay reminder
Key return, departure instructions, invoice request, thank you, invitation to review or re-book.
Customer experience
A Pre-Welcome That Streamlines the Experience
Even before arriving on site, our agents collect key information: arrival times, flight or train number, GPS coordinates, door code, specific request (baby bed, PMR, early arrival...).
We activate the appropriate channels (email, WhatsApp, SMS, SMS, SMS, chat, phone) to anticipate friction upon arrival, while respecting your internal workflows.
Each interaction is traced in your PMS or extranets for smooth operational monitoring.
Your challenges, our teams
Outsourced concierge service, calibrated for your customers
Our advisers speak the language of tourism: they know how to recommend a kid-friendly restaurant in Rome, explain how a city pass works in Lisbon, or organize a private transfer between an airport and your establishment.
They rely on a personalized knowledge base (local service providers, supply conditions, cultural habits) and also manage specific requests (birthday, welcome basket, dry cleaning service, high-end options...).
Data
Customer feedback & enriched CRM
Each exchange is an opportunity to document the expectations, needs or preferences of the customer.
We enrich your customer files with qualitative data (reason for the trip, areas of interest, incidents encountered, key behaviors), usable for your future CRM campaigns, your loyalty operations or your quality trade-offs.
You gain customer knowledge, without internal effort.
Technology
Integration into your tech ecosystem
We intervene directly in your tools: PMS (Mews, Cloudbeds, Apaleo...), extranets (Airbnb, Booking, Abritel), concierge engines, channel managers, channel managers, or home automation applications.
Our team can trigger automations (sending a code, opening a portal, issuing a deposit) or manually manage non-process cases.
A real extension of your operations, without interruption.
Workflow
We work with your tools.
Guest Inbox integrates seamlessly with marketing tools dedicated to the tourism sector to guarantee a smooth and efficient experience.
Our sales team, experienced with these solutions, uses them daily to support your clients with expertise and responsiveness.
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