Support Before & During the Trip

Every travel experience starts long before you leave. Your customers expect quick, accurate, and personalized answers. 

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HDB Solutions provides 24/7, multi-channel and multi-lingual support, operated by tourism experts trained in your tools and courses. Our role: to inform, reassure, assist, without burdening your teams.

HDB Solutions is the team behind the scenes of travel professionals. Alongside brands that create unforgettable experiences, we ensure every interaction, every message, every request.
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Together, let's transform waiting into welcome, service into memory, relationships into loyalty.

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HDB Guarantees

All the benefits of a privileged partner.

Travel & Hospitality expertise: detailed understanding of traveller needs

24/7 multilingual service: smooth and human assistance, without interruption

Intelligent escalation management: controlled prioritization of sensitive cases

Seamless integration with your CRM/PMS tools

Key steps

Traveler's journey

Confirmed reservation

The traveller seeks to validate his options: luggage, schedules, schedules, schedules, formalities, access codes, services included...

Contact through your channels

He texts or calls you via WhatsApp, chat, phone, email, or social messaging.

Immediate response by an HDB agent

Our teams respond in less than 34 seconds, in the customer's language, with the right information, according to your knowledge base.

Fluid Support Until Departure

Our agents follow the evolution of the file and can even anticipate needs: late arrival, short correspondence, change of port, baby bed...

During the trip

We remain available if necessary: schedule confirmation, minor incident, activity change, etc.

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Customer service

Omnichannel Customer Service Designed for Travel

We are present where your customers expect you:

Website (chat, form),
Mobile app,
Phone,
WhatsApp, Messenger, or email.

Each channel is integrated into a smooth workflow, for seamless support.

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Issues

Agents Specialized in Passenger Journeys

Our consultants understand the specific challenges of travel:

Time constraints, initial stress, multilingualism,
Complex or segmented bookings,
Inter-provider coordination.  We speak the same language as your teams and customers.

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KPIs

A controlled, measurable, and improvable service

You have access to detailed reporting:

Volume of requests,
Response time,
Typology of requests,

• Customer satisfaction. Actionable data to adjust your journey and better understand your customers.

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Setting up

Fast Deployment, Zero Internal Friction

We set up the service in less than 30 days:

Dedicated training
Customized knowledge base
Integration with tools
Ongoing support & QA.

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Your team doesn't have to manage anything, but you still have control over the quality.

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Workflow

We work with your tools.

Guest Inbox integrates seamlessly with marketing tools dedicated to the tourism sector to guarantee a smooth and efficient experience.

Our sales team, experienced with these solutions, uses them daily to support your clients with expertise and responsiveness.