About

A dedicated travel team to make a difference

HDB Solutions was created in 2016 under the leadership of Eddy Mimoun, with more than 15 years of experience in luxury hotels, customer relationships and revenue management, and entrepreneur alumni of Station F. He founded HDB with a strong conviction: to put human exchange back at the heart of the travel journey.

Faced with the growth of the tourism sector and the shortage of qualified talent, HDB is establishing itself as the contact center of reference for travel players, with a premium and tailor-made approach to customer relations.

The company now brings together passionate tourism experts, specialized in customer service management, reservations, strategic advice and operational outsourcing.

Our mission: to help travel professionals transform each interaction into a memorable experience and sustainable performance, through innovative services and cutting-edge tools.

Mission

The genesis of HDB Solutions

In the field, Eddy Mimoun observes a clear observation: despite high standards, many establishments lack in-depth expertise in customer relations, in particular on reservation services, flow management, the quality of responses and the omnichannel experience.

Based on this experience, he decided to create a premium and agile structure, capable of combining strategic advice, operational management and team building, to support tourism players in their periods of growth and high activity.

Values

Expertise that extends to the entire travel ecosystem

This is how HDB Solutions was born.

Over the years, the company has grown to support all tourism players: hoteliers, hotel groups, travel agencies, tour operators, transport companies or leisure brands.

Today, HDB Solutions offers expert outsourcing of customer services, combining human proximity, operational excellence and performance-based management.

Team

A team committed to customer relations

Eddy Mimoun

CEO

Eddy, founder of HDB Solutions, has been combining operational expertise and strategic vision for more than 15 years in the service of the travel sector. It defends a more human and efficient approach to the customer experience, supported by technology, at the heart of the traveler journey.

Gad Zerbib

Sales manager

With twelve years of experience in e-commerce and BPO, especially at HP, Lenovo and TDCX, Gad is now back in the tourism sector where he started his career. He puts his expertise in premium BPO and commercial strategies at the service of customer performance.

Joël Brakha

Customer Director

Joël manages the relationship with customers and key account partners. He defines and implements the commercial strategy, supervises the teams and monitors the performances in order to guarantee satisfaction, loyalty and sustainable growth.

Romane Abbou

Marketing director

Romane leads the growth and reputation strategy in France and internationally. A pure tourism product, she worked in hotel groups and palaces in Paris, London and Montreal, before supporting startups and scale-ups in the hospitality industry.

Minorah Raharison

Director of Operations

After several years of leading teams in one of the largest generalist call centers, Minora chose a more human, agile and premium model. At HDB, she manages operations with rigor, a sense of community and mastery of operational challenges.

Feno Nantenaina

Technical director

Head of Tech at HDB Solutions for over ten years, Feno manages the entire technological strategy of the products. In charge of platforms, integrations and innovation projects around AI, he plays a key role in the reliability, scalability and continuous evolution of our solutions.

Hasina Riantsoa

HR director

Hasina leads the digital transformation of HR functions as well as innovation and internal structuring projects. Coming from large contact center environments, she puts her expertise at the service of the evolution of organizations and the support of change within HDB.

Ravaka Harizay

HR manager

Ravaka supports the development of talents and the structuring of teams at HDB She manages HR challenges on a daily basis: recruitment, career support, commitment and corporate culture, in order to create an environment conducive to collective performance and the development of employees.