Kactus

Kactus is a B2B corporate event platform that allows companies to organize, compare and book services for their internal events. A digital player in the MICE sector, Kactus centralizes a wide range of locations and services for purchasing departments, HR and event managers.

In an environment where the quality and reliability of data directly determine commercial performance, Kactus needed to secure the compliance of the information published on its platform while absorbing increasing volumes of updates.

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The challenges of data quality in B2B events

In the corporate event sector, accurate information is strategic.

Each location sheet must guarantee:

• Accuracy of descriptions
• Consistency of associated information
• Quality and conformity of the visuals
• Regularly updating the data

Inaccurate data can lead to:

• Loss of credibility
• Customer dissatisfaction
• Booking errors
• Operational frictions

As the volume of referenced locations increases, quality control becomes a structuring project.

The question then becomes central:

How do you ensure data compliance at scale without excessively mobilizing internal teams?

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The challenges faced by Kactus

Kactus had to:

• Verify the compliance of numerous event venues
• Check descriptions, associated information, and image quality
• Maintain a steady pace of treatment
• Ensuring homogeneity of control

The locations to be checked were provided via shared Excel files, with an average processing time estimated between 6 and 10 minutes per sheet.

The challenge was not only operational: it was a question of structuring a reliable device, capable of absorbing volumes while respecting the quality standards of the platform.

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The solution implemented by HDB Solutions

HDB has implemented an outsourcing service dedicated to the quality control of event locations referenced by Kactus.

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A team dedicated to compliance control

The mission consists in:

• Check location descriptions
• Check associated information
• Review image quality and consistency
• Guarantee compliance with the standards defined by the customer

Each form is processed methodically using the files provided.

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A structured and industrialized treatment

The process is based on:

• A precise control methodology
• Monitoring of treatment times
• An organization adapted to the volumes transmitted
• A summary of deliverables via Google Sheet or Excel files according to the customer's preference

Any substantial change in scope (new fields to be checked, new format, additional rules or exceptional volume) is subject to a written agreement in order to guarantee perfect control of the system.

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Deployment and operational organization

The collaboration was structured around:

• The clear definition of control rules
• Alignment with Kactus quality standards
• A flexible organization according to the volumes transmitted
• Seamless communication to adjust the perimeter if necessary

The objective: to guarantee reliable, traceable and scalable control.

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Impacts and benefits for Kactus

Thanks to the outsourcing of quality control, Kactus was able to:

• Secure the compliance of its location sheets
• Maintaining a high level of data quality
• Absorb volumes without internal overload
• Gain operational efficiency
• Structuring your back office management

Outsourcing thus becomes a lever for organizational optimization, in the service of the performance of the platform.

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Why outsource data quality control in MICE and tourism?

In the B2B travel and events sectors, data is a strategic asset.

Outsourcing control operations allows:

• To ensure compliance on a large scale
• To secure the user experience
• To optimize internal resources
• To ensure a rapid increase in charge
• To structure back office processes

For tourism and MICE digital platforms, data quality is not an operational detail: it conditions commercial performance and brand credibility.