Voices of Travel: Nina Mendelson Reinvents the Family Experience with Palomano

‍

A New Vision for Family Entertainment

With Palomano, Nina Mendelson and her partners have created a unique concept: immersive worlds where children can play, experiment, and develop their imagination in life-sized settings inspired by everyday life.

Firefighters, veterinarians, supermarket, restaurant, construction site… each space allows children to have immersive and educational experiences in a safe and aesthetically pleasing environment.

But behind this playful concept lies a real reflection on the customer experience.

The goal: to offer families a quality, seamless, and memorable experience, designed for both children and parents.

‍

What You Will Discover in This Episode

In this rich and inspiring discussion, Nina Mendelson shares:

• the birth of the Palomano project;
• the challenges of entrepreneurship in the world of leisure and family entertainment;
• the importance of emotional experience in a physical space;
• parents' new expectations regarding services and hospitality;
• the role of digital technology in the customer journey;
• building a strong and differentiating brand;
• her vision for management and growth.

An episode that will resonate with hospitality professionals, entrepreneurs, and customer experience stakeholders alike.

‍

Customer experience at the core of the concept

What stands out in this discussion is Palomano's ability to create a complete experience, meticulously designed down to the smallest detail.

Today, consumers — especially families — are no longer just looking for an activity.

They are looking for:

• emotion;
• seamlessness;
• personalization;
• comfort;
• and most importantly, memories to share.

This is precisely the vision Nina Mendelson is developing with Palomano: creating spaces where the lived experience becomes the true product.

‍

Blending hospitality, entertainment, and emotion

This episode also highlights how increasingly blurred the lines are between hospitality, retail, leisure, and customer experience.

As in hospitality, everything hinges on:

• the quality of the welcome;
• attention to detail;
• the seamlessness of the customer journey;
• the human touch;
• and the ability to evoke emotion.

These are challenges that particularly resonate with the current transformations in the travel and hospitality sector.

‍

Why listen to this episode?

Whether you're involved in tourism, hospitality, retail, leisure, or simply passionate about new brand experiences, this episode offers a fresh and inspiring perspective on today's consumer expectations.

It's also a valuable lesson in entrepreneurship driven by a strong vision: putting human experience back at the center.

‍

About Les Voix du Voyage podcast

Les Voix du Voyage is the podcast produced by HDB Solutions that gives a voice to those who are reinventing the traveler experience and customer relationship.

Through sincere and practical conversations, the podcast explores major trends in hospitality, tourism, retail, and services.

Each episode highlights inspiring journeys and visions that are shaping tomorrow's customer experience.

‍

Listen to the episode with Nina Mendelson

🎧 The episode is available on YouTube and major listening platforms: Spotify, Apple Podcasts, Deezer, Amazon Music…

👉 Listen to the full episode: https://www.youtube.com/watch?v=5xbpVBYfvkI&t=13s

‍

Want to follow upcoming episodes?

Follow Les Voix du Voyage on LinkedIn, YouTube, and podcast platforms to discover new conversations with entrepreneurs, leaders, and experts who are transforming customer experience and travel.

Happy listening!

‍