Blog

All the latest news from HDB Solutions

Training high-performing B2B SaaS support agents in 5 weeks

Discover how to structure an effective B2B SaaS support agent training program in 5 weeks to reduce escalations and improve customer satisfaction.

7.10.2026

Externalisation

Corporate self-booking: 2026 comparison of platforms for SMEs

Compare TravelPerk, Egencia, and SAP Concur: evaluation criteria, real costs, and employee adoption to choose your corporate self-booking platform.

7.10.2026

Marketing

Direct vs. OTA: what distribution strategy for 2026?

OTAs vs. direct booking: calculate the real cost, optimize your distribution mix, and reduce your dependence on platforms.

7.10.2026

Customer relationship

Multilingual chatbot: boosting 24/7 tourism customer service

Discover how a multilingual chatbot transforms your tourism customer service: 5 real-world scenarios, omnichannel integration, and measurable ROI.

6.10.2026

All our posts

Externalisation

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Customer relationship

Training high-performing B2B SaaS support agents in 5 weeks

7.10.2026

Customer relationship

Multilingual chatbot: boosting 24/7 tourism customer service

6.10.2026

Customer relationship

Multi-site NPS: managing satisfaction without losing touch with the field

5.10.2026

Customer relationship

Industrial customer service: unifying channels without losing expertise

2.10.2026

Customer relationship

Training high-performing e-tourism agents in 3 weeks

2.10.2026

Customer relationship

Managing complaints across all channels without friction

29.9.2026

Customer relationship

Hotel booking chatbot: when to automate without degrading the customer experience

24.9.2026

Customer relationship

Réclamation hôtelière : transformer une crise en fidélité durable

24.9.2026

Customer relationship

Omnichannel tourism: unifying journeys without losing the human touch

17.9.2026

Customer relationship

Training high-performing retail agents in 4 weeks

15.9.2026

Customer relationship

Multilingual knowledge base architecture: structuring, governance, and adoption

14.9.2026

Customer relationship

2026 B2B Ticketing Tool Comparison: The Decision-Maker's Guide

11.9.2026

Marketing

Direct vs. OTA: what distribution strategy for 2026?

7.10.2026

Marketing

Fidéliser vos voyageurs affaires sans budget TMC

5.10.2026

Marketing

Hotel upselling: boosting RevPAR after booking

2.10.2026

Marketing

LinkedIn for hoteliers: building a profitable B2B audience

29.9.2026

Marketing

Hotel loyalty: turning a stay into a repeat visit

29.9.2026

Marketing

B2B ambassador program: boosting TMC referrals

24.9.2026

Marketing

Hotel ADR: 5 concrete levers to increase your average rate

24.9.2026

Marketing

Building loyalty with independent business travelers without a TMC: levers, programs, and ROI

18.9.2026

Marketing

Yield management for independents: the simple and effective ROI method

17.9.2026

Marketing

TMC: boosting LinkedIn conversion without blowing your budget

16.9.2026

Marketing

OTA vs. direct sales: what is your strategy for 2026?

14.9.2026

Marketing

Dynamic hotel pricing: the winning strategy for independent hotels in 2026

11.9.2026

Externalisation

Changing BPO providers without losing a customer

10.9.2026

Externalisation

Chatbot or human agents: deciding based on the real numbers

9.9.2026

Externalisation

GDPR and business travel: avoiding penalties in 2026

9.9.2026

Externalisation

Offshore hotel contact center: calculating the real ROI

9.9.2026

Externalisation

Accounting: keep in-house or outsource to BPO

3.9.2026

Externalisation

Managing CSAT in a multi-provider BPO ecosystem

2.9.2026

Externalisation

Outsource your customer service without losing control of the traveler experience

2.9.2026

Podcast

The Voices of Travel - Karine Morot-Gaudry, Deputy CEO of Logis Hôtels Group

7.7.2026

Podcast

The Voices of Travel - Solenne Ojea Devys - CEO OKKO HOTELS

13.7.2026

Podcast

The Voices of Travel - Nina Mendelson - Co-founder Palomano

13.7.2026

Podcast

The Voices of Travel - Olivier Cohn - CEO Best Western France

7.7.2026

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All the latest news from HDB Solutions

Training high-performing B2B SaaS support agents in 5 weeks

Corporate self-booking: 2026 comparison of platforms for SMEs

Direct vs. OTA: what distribution strategy for 2026?

Multilingual chatbot: boosting 24/7 tourism customer service

Outsourcing accounting: calculating the real ROI for mid-sized companies

The tourism news you shouldn't have missed this week! (10.02.2026)

Multi-site NPS: managing satisfaction without losing touch with the field

Fidéliser vos voyageurs affaires sans budget TMC

Industrial customer service: unifying channels without losing expertise

Hotel upselling: boosting RevPAR after booking

Retail competitive intelligence: calculating the ROI of outsourcing

Training high-performing e-tourism agents in 3 weeks

SME travel booking tools: the 2026 comparison

Content moderation: In-house, BPO, or AI in 2026?

LinkedIn for hoteliers: building a profitable B2B audience

Managing complaints across all channels without friction

The tourism news you shouldn't have missed this week! (10.02.2026)

The tourism news you shouldn't have missed this week! (09.25.2026)

The travel news you shouldn't have missed this week! (09.18.2026)

The travel news you shouldn't have missed this week! (09.11.2026)

The travel news you shouldn't have missed this week! (09.04.2026)

The tourism news you shouldn't have missed this week! (07.17.2026)

The tourism news you shouldn't have missed this week! (07.10.2026)

This week's must-read tourism news! (03.07.2026)

This week's must-read tourism news! (26.06.2026)

The tourism news you shouldn't miss this week! (19.06.2026)

This week's travel news you couldn't miss! (12.06.2026)

This week's must-read tourism news! (05.06.2026)

Training high-performing B2B SaaS support agents in 5 weeks

Multilingual chatbot: boosting 24/7 tourism customer service

Multi-site NPS: managing satisfaction without losing touch with the field

Industrial customer service: unifying channels without losing expertise

Training high-performing e-tourism agents in 3 weeks

Managing complaints across all channels without friction

Hotel booking chatbot: when to automate without degrading the customer experience

Réclamation hôtelière : transformer une crise en fidélité durable

Omnichannel tourism: unifying journeys without losing the human touch

Training high-performing retail agents in 4 weeks

Multilingual knowledge base architecture: structuring, governance, and adoption

2026 B2B Ticketing Tool Comparison: The Decision-Maker's Guide

Direct vs. OTA: what distribution strategy for 2026?

Fidéliser vos voyageurs affaires sans budget TMC

Hotel upselling: boosting RevPAR after booking

LinkedIn for hoteliers: building a profitable B2B audience

Hotel loyalty: turning a stay into a repeat visit

B2B ambassador program: boosting TMC referrals

Hotel ADR: 5 concrete levers to increase your average rate

Building loyalty with independent business travelers without a TMC: levers, programs, and ROI

Yield management for independents: the simple and effective ROI method

TMC: boosting LinkedIn conversion without blowing your budget

OTA vs. direct sales: what is your strategy for 2026?

Dynamic hotel pricing: the winning strategy for independent hotels in 2026

Changing BPO providers without losing a customer

Chatbot or human agents: deciding based on the real numbers

GDPR and business travel: avoiding penalties in 2026

Offshore hotel contact center: calculating the real ROI

Accounting: keep in-house or outsource to BPO

Managing CSAT in a multi-provider BPO ecosystem

Outsource your customer service without losing control of the traveler experience

The Voices of Travel - Karine Morot-Gaudry, Deputy CEO of Logis Hôtels Group

The Voices of Travel - Solenne Ojea Devys - CEO OKKO HOTELS

The Voices of Travel - Nina Mendelson - Co-founder Palomano

The Voices of Travel - Olivier Cohn - CEO Best Western France

Benefit from a 100% personalized and free audit.