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All the latest news from HDB Solutions

News of the week

The tourism news you shouldn't have missed this week! (10.02.2026)

Customer relationship

Industrial customer service: unifying channels without losing expertise

Deploy an effective B2B omnichannel customer service strategy: orchestrate phone, email, and portal support without losing your team's technical expertise.

Hotel upselling: boosting RevPAR after booking

Turn every booking into a revenue opportunity. Discover how to structure your hotel upselling strategy to maximize average transaction value.

Externalisation

Retail competitive intelligence: calculating the ROI of outsourcing

Calculate the true ROI of outsourced price monitoring: measurable savings, increased responsiveness, and a make-or-buy decision matrix for retail.

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Quel canal de communication directe choisir ?

Comment éviter les problèmes de disparité tarifaire ?

Infographie - Les demandes des voyageurs auprès d'un hôtel

Témoignage de l'impact des grèves sur les hôtels à Paris

Les outils qui améliorent le taux de conversion de mon site internet

L' Actu hôtelière qu’il ne fallait pas manquer cette semaine ! (23.08.19)

Betterfly Tourism, éditeur de logiciels innovants pour les professionnels du tourisme

Hôtel sur Instagram : comment se démarquer en 2020 ?

L' Actu hôtelière qu’il ne fallait pas manquer cette semaine ! (30.08.19)

LodginGO, déloger aujourd'hui, recevoir demain !

L' Actu hôtelière qu’il ne fallait pas manquer cet été !

Au secours mon hôtel est moins cher sur un autre site

News of the week

The tourism news you shouldn't have missed this week! (10.02.2026)

News of the week

The tourism news you shouldn't have missed this week! (09.25.2026)

News of the week

The travel news you shouldn't have missed this week! (09.18.2026)

News of the week

The travel news you shouldn't have missed this week! (09.11.2026)

News of the week

The travel news you shouldn't have missed this week! (09.04.2026)

News of the week

The tourism news you shouldn't have missed this week! (07.17.2026)

News of the week

The tourism news you shouldn't have missed this week! (07.10.2026)

News of the week

This week's must-read tourism news! (03.07.2026)

News of the week

This week's must-read tourism news! (26.06.2026)

News of the week

The tourism news you shouldn't miss this week! (19.06.2026)

News of the week

This week's travel news you couldn't miss! (12.06.2026)

News of the week

This week's must-read tourism news! (05.06.2026)

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Customer relationship

Industrial customer service: unifying channels without losing expertise

Customer relationship

Training high-performing e-tourism agents in 3 weeks

Customer relationship

Managing complaints across all channels without friction

Customer relationship

Hotel booking chatbot: when to automate without degrading the customer experience

Customer relationship

Réclamation hôtelière : transformer une crise en fidélité durable

Customer relationship

Omnichannel tourism: unifying journeys without losing the human touch

Customer relationship

Training high-performing retail agents in 4 weeks

Customer relationship

Multilingual knowledge base architecture: structuring, governance, and adoption

Customer relationship

2026 B2B Ticketing Tool Comparison: The Decision-Maker's Guide

Customer relationship

Managing a hotel e-reputation crisis in 48 hours

Customer relationship

Training SaaS technical support agents: a 6-step method

Customer relationship

Hotel pre-stay chatbot: calculating ROI before you invest

Hotel upselling: boosting RevPAR after booking

LinkedIn for hoteliers: building a profitable B2B audience

Hotel loyalty: turning a stay into a repeat visit

B2B ambassador program: boosting TMC referrals

Hotel ADR: 5 concrete levers to increase your average rate

Building loyalty with independent business travelers without a TMC: levers, programs, and ROI

Yield management for independents: the simple and effective ROI method

TMC: boosting LinkedIn conversion without blowing your budget

OTA vs. direct sales: what is your strategy for 2026?

Dynamic hotel pricing: the winning strategy for independent hotels in 2026

B2B Referral Program: Turning your satisfied clients into advocates

TMC: building a content strategy that converts

Externalisation

Retail competitive intelligence: calculating the ROI of outsourcing

Externalisation

SME travel booking tools: the 2026 comparison

Externalisation

Content moderation: In-house, BPO, or AI in 2026?

Externalisation

SME Travel Policy: Structuring without bureaucracy

Externalisation

Outsourcing competitive intelligence: a decision-maker's guide

Externalisation

BPO SLAs: managing three providers without losing operational control

Externalisation

Automating customer review moderation: understanding the ROI and real-world limitations

Externalisation

Managing 3 BPOs without losing operational coherence

Externalisation

Payroll & HR automation: finally measure the true ROI

Externalisation

Traveler data: avoiding GDPR fines in 2026

Externalisation

Changing BPO providers without losing a customer

Externalisation

Chatbot or human agents: deciding based on the real numbers

The Voices of Travel - Karine Morot-Gaudry, Deputy CEO of Logis Hôtels Group

The Voices of Travel - Solenne Ojea Devys - CEO OKKO HOTELS

The Voices of Travel - Nina Mendelson - Co-founder Palomano

The Voices of Travel - Olivier Cohn - CEO Best Western France

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